ASIC RG 271 INTERNAL DISPUTE RESOLUTION AND COMPLAINTS HANDLING

​

From the 5th October 2021 the Responsible Entity is updating the complaints management procedure described in the Product Disclosure Document (“PDS”). The change is required to reflect that the Responsible Entity will now endeavour to respond to complaints within 30 days rather than 45 days. The Product Disclosure Document will be updated to reflect the new complaints procedures when the Responsible Entity next changes the PDS. Please refer to the below for the updated complaints wording.

​

​

ENQUIRIES AND COMPLAINTS

​​

The Responsible Entity has established procedures for dealing with complaints. If an investor has a complaint, they can contact the Responsible Entity and/or the Investment Manager during business hours, using contact details provided in the PDS.

We will endeavour to resolve your complaint fairly and as quickly as we can. We will respond to your complaint within the maximum response timeframe of 30 days. If we are unable to respond within the maximum response time because we have not had a reasonable opportunity to do so, we will write to you to let you know of the delay.

All investors (regardless of whether you hold Units in the Fund directly or hold Units indirectly via a Platform) can access the Responsible Entity’s complaints procedures outlined above. If investing via a Platform and your complaint concerns the operation of the Platform then you should contact the Platform operator directly.

If an investor is not satisfied with the final complaint outcome proposed, any aspect of the complaints handling process or a delay in responding by the maximum response time, the Australian Financial Complaints Authority (AFCA) may be able to assist. AFCA operates the external complaints resolution scheme of which the Responsible Entity is a member. If you seek assistance from AFCA, their services are provided at no cost to you.

You can contact AFCA on 1800 931 678, or by writing to:

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Email: info@afca.org.au
Website: www.afca.org.au

​

A Product Disclosure Document (PDS) issued by TTCRESL dated 14 November 2018 is available for the Fund. You should obtain and consider the PDS and the Target Market Determination (TMD) for the Fund before deciding whether to acquire, or continue to hold, an interest in the Fund.

​

​

MEETINGS AND DOCUMENTS

​

Following recent amendments to the Corporations Act, where you have provided us with your email address, we will now send notices of meetings, other meeting-related documents and annual financial reports (each a “Communication”) to you electronically unless you elect to receive these in physical form and notify us of this election. 

You have the right to elect whether to receive some or all of these Communications in electronic or physical form and the right to elect not to receive annual financial reports at all. You also have the right to elect to receive a single specified Communication on an ad hoc basis, in an electronic or physical form.
 

​* The Target Market Determination, as well as prior versions, is available free of charge and can be obtained by contacting us on investors@trinetra-im.com.

​​

​​​​​

IMPORTANT INFORMATION

The information on this website relating to Trinetra Emerging Markets Growth Trust ARSN 629 674 040 (the Fund) has been prepared by Trinetra Investment Management LLP (“Trinetra”) and issued by The Trust Company (RE Services) Limited ABN 45 003 278 831, AFSL 235150 (TTCRESL) as responsible entity of, and issuer of units in the Fund.

​

It is general information only and is not intended to provide you with financial advice, and has been prepared without taking into account your objectives, financial situation or needs. You should consider the product disclosure statement (PDS), prior to making any investment decisions.

The PDS and target market determination (TMD) can be obtained for free by visiting website https://www.trinetra-im.com/aus-trust.  

 

If you require financial advice that takes into account your personal objectives, financial situation or needs, you should consult your licensed or authorised financial adviser. This information is only as current as the date indicated, and may be superseded by subsequent market events or for other reasons. To the extent permitted by law, no liability is accepted for any loss or damage as a result of any reliance on this information.  All investments contain risk and may lose value.

​

No company in the Perpetual Group (Perpetual Limited ABN 86 000 431 827 and its subsidiaries) guarantees the performance of any fund or the return of an investor’s capital.  No company in the Perpetual Group (Perpetual Limited ABN 86 000 431 827 and its subsidiaries) gives any representation or warranty as to the reliability or accuracy of the information contained in this website.

​

IF PERFORMANCE FIGURES ARE INCLUDED: Total returns shown for the fund have been calculated using exit prices after taking into account all of Perpetual’s ongoing fees and assuming reinvestment of distributions. No allowance has been made for taxation. Past performance is not indicative of future performance.

​​​​​